Communication & Problem Solving

Communication & Problem Solving

How do we create culture for a safe and productive workplace?
At a basic level, the workplace is an exchange of time from our employees for a service to be provided in the form of work. But the proposed simplicity of this exchange is rather complex in practice. For many, work is one part of their lives where they spend a significant amount of time.

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Executive Communication

How do you connect with your people?
With the opportunity to teach a variety of courses over the years, I have become a big proponent of changing the way we teach and train adults.This involves moving away from the elementary school model where students are placed in rows and the teacher is the center of attention.

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Asking versus Telling

Asking versus Telling

How to get the most out of your team?
As managers and leaders, we are in the business of moving people in the direction of meeting goals, solving problems independently, and reaching their full potential. It is easy to tell people how to solve problems, achieve goals, and where the team is supposed to be headed.

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Less Stress & Enjoying Life

How to be good to yourself?
One of the courses that I have taught over the years is Personal and Organizational Ethics. While the focus of the class is ethics at a personal level, the connection to the practices of the organization is discussed at length.The main takeaway is that an organization must practice the very ethical codes that it wants its employees to embrace.

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Good Traits When Managing

Good Traits When Managing
In my continuing effort to improve my skills as a manager, instructor, and influencer, I expose myself to a wide variety of ideas and perspectives to make better decisions.  I am a firm believer in learning as broadly as possible where I attempt not to exclude potential information simply because it is outside my intellectual comfort zone.

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Why We Teach

Why We Teach

What Motivates a Good Instructor?
As a trainer for the past decade, I have learned a number of skills which have made me better at my craft. It has been a process which has challenged me over the years since I needed to be an effective instructor while bringing value to my students.

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Why Study Teams

Why Study Teams?

Knowing Your People Gives You Tools for Success
You are a supervisor that needs to improve the performance of your team. There are a number of ways to improve team performance and you are at the helm to choose a path for your team. Better performance leads to increased sales, productivity, profit, and recognition.

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Manager versus Leader

Manager versus Leader

Not Everyone is a Leader, but Everyone can be a Good Manager
A couple of weeks ago, I was involved in teaching a group of sixty new supervisors with my Department. The experience level and ages varied greatly within the group. Most of the group were Generation X with the balance being Millennials. The expectation for these new supervisors to lead is very real.

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Team Builder Questions

Purposeful Onboarding and Culture Building
When bringing a new person onto an existing team, there should be a focus of what is expected of the new team member along with how they will fit into the existing team.  We have all experienced the disruption which can occur when a new person is brought in.

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Education-Based Discipline

Alternative Discipline for our Employees
Every organization will be placed into the position of disciplining an employee. The prospect of effectively disciplining an employee can have career long impacts. The consequences of disciplining people in the wrong way can cause an employee to become less productive or bitter.

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Imagine Productive Meetings

Imagine Productive Meetings

Should the Agenda Pose Questions Instead of Topics?
One of my responsibilities as a Training Bureau Sergeant for the Los Angeles County Sheriff’s Department is instructor development. We offer classes to those who want to become better at the craft of instructing adults. Police officers and deputies may not be the easiest set of students to teach, but we owe it to them to provide quality courses and training.

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Goals, Questions, and Results

Don’t Get Lost in ALL the Details of Your Vision
Setting goals for a team, organization, or yourself requires a number of questions to be asked. The questions need to be answered as honestly as possible by everyone involved in the process. Honesty is key while trying to be objective about our personal hidden agenda or the hidden agenda of others.

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Trust, Culture, and Cynicism

Trust, Culture, and Cynicism

Why do people move away from an organization’s mission?
Having worked for the largest sheriff’s department in the country for the past thirty years has provided me some perspective about how some people can lose sight of an organization’s mission.  As a training sergeant for my Department’s Training Bureau, I’ve had the opportunity to train a significant number of people. Many of those receiving my training are deputies and police officers of all ranks who have been disciplined.

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